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Our Policy
Appointment policy
We will be asking for credit card information to hold your appointment for the following scenarios.
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New customers.
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For services over 2.5 hours (highlights, double color, straight perm, etc.).
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Clients with non-U.S. phone numbers.
Cancellation policy
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50% of full appointment value within 24 Hours of appointment.
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“NO SHOW” will be charged 100% of service amount.
Late arrival policy
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We understand “life happens” if for any reason you are expecting to be late by 10minutes or more to scheduled appointment, please call us!
refund policy
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All products and services are non-refundable.
Service guarantee
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We stand by allow our service if a client is dissatisfied, we are always willing to redo the service at no charge as long as we are notified within 7 days and an appointment is scheduled within 14days.
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